BENALMADENA’S police mediation service has been deemed a success over six months after it started in November 2016.
The scheme, which is designed to “bring the police closer to the residents of Benalmadena, helping to resolve any neighbourhood conflicts,” has been well-received, according to an anonymous survey filled out by its participants. The questionnaire, which queried the programme’s effectiveness and quality, has revealed users were satisfied with both aspects, with ninety-five per cent of respondents emphasized praising the service’s rapid response, which saw the procedure complete in less than two weeks on average. Eighty-five per cent of users also said they were “very satisfied” with the work carried out, with only fifteen per cent just “satisfied.”
The mediation group is made up of five agents who work across different police operating units, with various objectives, including resolving neighbourhood disputes, reducing the burden on police resources and facilitating communication.
In sixty-five per cent of cases, a total agreement was reached between mediating parties, while in thirty-five per cent of cases a partial agreement was reached. Javier Marin, Councillor for Security, commented, “these results have come as a pleasant surprise to our agents, encouraging them to keep working to improve the service and look after our residents.”
Further analysis of the service’s effectiveness was also carried out by interviewing the mediators and managers, which has led to some improvements being made. Given the success of the service, the councils’ Department of Security is now considering expanding the number of mediation officers.