Pellicer & Heredia: Questions & Answers

How to complain

Q : If I want to complain in Spain, what do I have to do?

A : Ask fora ‘hoja de reclamación’?

 The hojas de reclamaciones are issued by the local authority and filling one of these out is the first step in the official Spanish complaints procedure.

Each form consists of three parts: a top (white) original copy, a middle (green) copy for the customer, and a bottom (pink) copy which remains in the book.

The form should be completed,signed and dated on the premises of the business where the complaint is being made.Spanish is prefered, however you can also fill it out in English.

Try to keep it simple. Write what the comlaint is and what solution you would like, eg a refund, exchange of goods, etc.

Then take the WHITE original, plus photocopies of any receipts, guarantees, any other documents you believe relevant, to the ‘Oficinas Municipales de Información al Consumidor’ or the Town Hall.

If you require help with a complaint or wish to take things further through civil courts,contact us today on 965 480 737 or

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PELLICER & HEREDIA is one of Spain’s most dynamic law firms, consisting of a multi-skilled staff, fluent in English and with many years of experience in dealing with Spanish law. In addition, a substantial amount of our work has an international aspect. We regularly act for foreign companies and private individuals representing their interests in Spain on both transactional and litigation matters. If you have any further questions about this or any other legal matter, please do not hesitate to contact us - we have a team of experts standing by to assist you in any way we can. Call 965 480 737 or email


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