Travel company TUI have told any travellers who want refunds regarding the corona epidemic must provide a doctor’s note.
The company, who this week said it was facing the greatest crisis in its history, has been criticised for refusing to give refunds for most holidays booked after June 11.
The British-German travel group, which normally has six million customers a year, said it is sticking firmly to its usual policy of refunding passengers only if they have a doctor’s note saying that travelling would put them at risk because of a pre-existing condition.
Even the over 70s, who are predisposed to the Corona virus, have to seek a doctor’s note to claim any refund for holidays which take place post June 11th.
Customers took to Twitter to voice their outrage with some people calling the company a ‘scam.’
Tui CEO Fritz Joussen took to Twitter just 3 days ago from their Hanover base to say: “People want to travel. Europe must now gradually open up. Summer holidays are possible responsibly and with clear rules. We will reinvent the holiday in 2020.”
Tui however, haven’t commented on the doctor’s note aquisitions.